Terms of Service

scaniflost is run by a sole trader in the United Kingdom.

Post: ScanIfLost (MH Web), WeWork, 29 John Dalton St, M2 6FW
Email: [email protected]

By creating an account you accept these terms. If you don’t accept them, please don’t sign up.

We give you QR tags. When somebody scans one, they reach a page about your item and can send you a message without seeing your personal details. If you mark an item lost, they see that too.

scaniflost is not a tracker and cannot find your things. There is no GPS, no radio and no battery in our tags. Nothing happens unless a human being finds your item and chooses to scan it. We cannot promise that anyone will scan a tag, that a finder will be honest, or that you will get your property back.

• You must be 18 or over to hold an account.
• Give us accurate details and keep your email address current, or you may miss the alert that someone has found your things.
• Keep your password to yourself. You're responsible for what happens under your account.
• Tell us straight away if you think someone else has got into it.

You choose how many key tags and water-resistant stickers you want. The first item in your basket is charged at its first-item price: £0 for a key tag, or £0 for a sticker. Every other item is charged at its add-on price: £1 per extra key tag and £0.80 per extra sticker. When your basket has both, we automatically use whichever starting item makes it cheapest. There is no further bundle discount. These are one-off charges for the physical items, and one order can hold up to 50 key tags and 50 stickers.

Every account also carries a membership of 99p for the first month, then £1.50 a month. One membership covers your whole account however many tags you own. It pays for keeping your QR codes working, sending your scan alerts and running the anonymous message relay.

• The membership renews automatically each month until you cancel it.
• Payments are taken by Stripe. We never see your card number.
• We are not VAT registered, so no VAT is charged and prices are the total you pay.
• UK delivery is £0, or free when the items in your order come to £0 or more. It is shown in your basket and charged once per order.
• If we change the price, we'll email you at least 30 days beforehand. You can cancel before the new price applies.

You can cancel your membership whenever you like, from Settings in your account. There is no minimum term and no cancellation fee.

When you cancel, your membership runs to the end of the month you’ve already paid for. After that it stops renewing and your tags are paused. Anyone scanning one is told the tag is inactive, and they cannot message you. Start a membership again and every code you’ve already printed or stuck on works immediately. Nothing is thrown away.

If a payment fails, we’ll email you and keep your tags live for a short grace period while you update your card. If it stays unpaid, your tags pause as above.

Your separate right to a refund in the first 14 days is set out in our Returns & Cancellations policy.

We post to United Kingdom addresses only. We aim to post within three working days of your order and to get it to you within seven working days, but we can’t control the courier. Each QR code is added to your account when we pack your order, and you can set it up from then on.

If your order hasn’t turned up within 14 days, email us and we’ll replace it.

You agree not to:

• Put anything unlawful, offensive or misleading in an item name, description or message.
• Put personal details you'd rather keep private into an item description, because a finder sees it.
• Use the message relay to harass anyone, or to send marketing.
• Attach tags to anything you don't own, or use the service to track another person.
• Try to break, overload or reverse-engineer the service, or to guess other people's tag links.

We can suspend or close an account that breaks these rules, or that goes unpaid. If we close your account for a reason that isn’t your fault, we’ll refund the unused part of your membership.

We pass messages between you and a finder. We do not check who a finder is, and we cannot vouch for anything they say. Please use common sense when arranging to get your property back: meet somewhere public, or use a police station or the venue’s lost property desk.

Anything you agree with a finder, such as a reward, postage costs or where to meet, is a private arrangement between the two of you. We are not part of it, we don’t handle any money, and we can’t enforce it for either of you.

We work hard to keep scaniflost available, but we don’t guarantee it will be uninterrupted or error-free. We may need to take it down occasionally for maintenance, and we may change how features work.

If we ever have to stop the service altogether, we’ll give you at least 30 days’ notice and refund the unused part of your membership.

Nothing in these terms limits your legal rights as a consumer. We don’t exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says can’t be excluded, including your rights under the Consumer Rights Act 2015 that goods are of satisfactory quality, fit for purpose and as described, and that services are carried out with reasonable care and skill.

Beyond that: scaniflost is a way for an honest finder to reach you. We are not responsible for the loss of your property itself, for a finder who doesn’t scan the tag or doesn’t return your things, or for what a tag is stuck to. Where we are liable, our liability is limited to the amount you have paid us in the 12 months before the problem arose.

We’re not liable for losses that weren’t reasonably foreseeable when you signed up, or for business losses. This is a consumer service.

The item names, descriptions and messages you write stay yours. You give us permission to store and display them as the service requires, for instance showing your item description to a finder. We don’t use your content for anything else.

The scaniflost name, site and software are ours. Please don’t copy or resell them.

We may update these terms. If a change materially affects you, we’ll email you at least 30 days before it takes effect, and you can cancel free of charge if you don’t agree.

Something wrong? Email [email protected] and we’ll reply within five working days. We’d always rather fix it than argue about it.

These terms are governed by the law of England and Wales, and disputes can be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your own courts.

How we handle your personal data is set out in our Privacy Policy.